Accommodation Sector Innovations during the Covid-19 Pandemic: A Conceptual Review

Çalhan H.

Seyahat ve Otel İşletmeciliği Dergisi, vol.19, no.3, pp.565-577, 2022 (Peer-Reviewed Journal)


Innovation plays an important role for tourism businesses in difficult times such as pandemics. The purpose of this study is to examine innovations that developed and adopted by accommodation businesses during the pandemic, through the literature and webpages of the renowned chain hotels. For this aim, a literature review has been made and nationally and internationally most valuable and renowned hotel chains’ (Elite World Hotels, Titanic Hotels, Voyage Hotels, Dedeman Hotels, Swiss Hotels, Intercontinental Hotels, Accor Hotels, IHG Hotels, Hilton Hotels, Marriott Hotels&Resorts, MGM Hotels&Resorts, NH Hotels etc.) web pages were investigated in order to reveal innovations that developed and adopted during the pandemic. The pandemic period innovations were classified according to the operational departments. As a result of the literature review and examination of the web pages, it is understood that technological innovations have been widely adopted in the pandemic process in accommodation businesses