Akademik Veri Yönetim Sistemi
Seyahat ve Otel İşletmeciliği Dergisi, cilt.19, sa.3, ss.565-577, 2022 (Hakemli Dergi)
Innovation plays an important role for tourism businesses in difficult times such as
pandemics. The purpose of this study is to examine innovations that developed and
adopted by accommodation businesses during the pandemic, through the literature and
webpages of the renowned chain hotels. For this aim, a literature review has been
made and nationally and internationally most valuable and renowned hotel chains’ (Elite
World Hotels, Titanic Hotels, Voyage Hotels, Dedeman Hotels, Swiss Hotels,
Intercontinental Hotels, Accor Hotels, IHG Hotels, Hilton Hotels, Marriott
Hotels&Resorts, MGM Hotels&Resorts, NH Hotels etc.) web pages were investigated in
order to reveal innovations that developed and adopted during the pandemic. The
pandemic period innovations were classified according to the operational departments.
As a result of the literature review and examination of the web pages, it is understood
that technological innovations have been widely adopted in the pandemic process in
accommodation businesses