5TH INTERNATIONAL CONFERENCE ON ENGINEERING AND NATURAL SCIENCES, Praha, Czech Republic, 12 June - 16 October 2019, pp.194-201
Today, it is very important to be able to deliver the products at desired time and required quality
in order to respond customers quickly and meet consumers’ expectations due to increasing current
consumption. Businesses should make much more effort to stay competitive. On the other hand,
businesses pay special attention to quality defects that cause defective products and faulty
production, and negatively affect operational efficiency. It is equally important to be able to
respond customers quickly and deliver the products at the required quality. It is also very
important to work on quality defects in order to increase customer satisfaction and operational
efficiency. This paper aims to be a case study by analyzing the quality defects in the production
line of a mattress enterprise. In addition to analysis of quality defects, failure mode and effects
analysis (FMEA) and galvanic skin response methods were also used in the study.