ADVACES IN MARKETING: THEORY, PRACTICE AND EDUCATION, United States Of America, 1 - 04 October 1999, pp.249-253
This study attempted to determine the service quality of a university teaching hospital in Turkey based on 32-items of patient perceptions. These perceptions were factor analyzed into eight dimensions. These eight dimensions of summated scales were used as independent variables to determine the service quality of the hospital. Only three of the dimensions were significant in the subsequent regression analysis. These three dimensions were professionalism of medical staff, effectiveness of hospital administration, and considerate service support.