Gamification in Tourist Guidance to Improve Tourist Interaction and Experience


Çokal Z., Bıldırcıngil D.

Gamification Practices for Service Ecosystem Experiences, Osman Seraceddin Sesliokuyucu, Editör, IGI Global yayınevi, Pennsylvania, ss.107-134, 2025

  • Yayın Türü: Kitapta Bölüm / Araştırma Kitabı
  • Basım Tarihi: 2025
  • Yayınevi: IGI Global yayınevi
  • Basıldığı Şehir: Pennsylvania
  • Sayfa Sayıları: ss.107-134
  • Editörler: Osman Seraceddin Sesliokuyucu, Editör
  • Erciyes Üniversitesi Adresli: Evet

Özet

Gamification has emerged as a transformative tool in tourism, particularly in enhancing tourist experiences and fostering deeper engagement. This study explores the integration of gamification in tourist guiding, emphasizing its role in improving interaction between tourists and guides while enriching overall tour experiences. By analyzing key gamification elements such as storytelling, challenges, rewards, and interactive technologies, the research highlights their effectiveness in increasing tourist motivation, engagement, and satisfaction. The study also examines best practices and real-world applications, offering insights into how gamified approaches can be strategically implemented in guided tours. The findings contribute to both academic discourse and industry practices by demonstrating how gamification can create immersive and memorable tourism experiences, ultimately enhancing visitor satisfaction and guide performance.