Akademik Veri Yönetim Sistemi
JOURNAL OF EMERGENCY NURSING, cilt.50, sa.2, ss.243-253, 2024 (SCI-Expanded)
Introduction: In emergency health care services, patientsatisfaction is one of the fundamental indicators of qualityemergency care, making it essential to identify factors thatcan impact this component of care. This study aimed to deter-mine emergency service patients'attitudes toward using pa-tient rights, their satisfaction levels with emergency service,and related factors. Methods:The cross-sectional study was conducted with 382patients who presented to the emergency department betweenNovember 2022 and March 2023. Data were collected using thePatient Description Form, the Emergency Department PatientSatisfaction Scale, and the Scale of Patient Rights Using Attitude.The study adhered to the Strengthening the Reporting of Observa-tional Studies in Epidemiology (STROBE) checklist for reporting. Results:The mean score of the Emergency Department PatientSatisfaction Scale was 53.8866.88 (minimum score, 30;maximum score, 68), and the mean score of the Scale of PatientRights Using Attitude was 108.89611.90 (minimum score, 73;maximum score, 135). As a result of the regression analysis, itwas found that the Scale of Patient Rights Using Attitude scoresand frequency of ED visits significantly contributed to the Emer-gency Department Patient Satisfaction Scale scores. Younger pa-tients who had higher educational status presented to theemergency department more frequently and had chronic diseaseswere associated with positive attitudes about using patientrights and had higher levels of ED patient satisfaction (P<.001). Discussion:The study has provided valuable information forassessing the attitudes of ED patients toward exercising theirpatient rights and their satisfaction levels. Respect for patientrights and their effective utilization by patients can enhancethe quality of ED services and increase patient satisfaction.