Investigating the satisfaction of citizens in municipality services using fuzzy modelling

Bostancı B., Erdem N.

SOCIO-ECONOMIC PLANNING SCIENCES, cilt.69, 2020 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 69
  • Basım Tarihi: 2020
  • Doi Numarası: 10.1016/j.seps.2019.100754
  • Dergi Adı: SOCIO-ECONOMIC PLANNING SCIENCES
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, International Bibliography of Social Sciences, Business Source Elite, Business Source Premier, EconLit, Educational research abstracts (ERA), Geobase, INSPEC, Political Science Complete, Public Affairs Index, Social services abstracts, Sociological abstracts, Worldwide Political Science Abstracts
  • Anahtar Kelimeler: Municipality services, Citizen satisfaction, Fuzzy DEMATEL, Fuzzy TOPSIS, Geostatistical analysis, GROUP DECISION-MAKING, PERFORMANCE, DEMATEL, DELIVERY, TOPSIS, SETS
  • Erciyes Üniversitesi Adresli: Evet

Özet

Rapid developments in communication and information technologies in the world force local administrators to be more effective. For a local administrator to be elected again, satisfaction of citizens with the duties that need to be performed and the services provided is significant. In this study, citizen satisfaction with municipality services was measured using a questionnaire on a household level. It was aimed to develop a new approach in evaluation of municipal service quality.