Akademik Veri Yönetim Sistemi
International Medical Journal, cilt.30, sa.3, ss.151-154, 2023 (Hakemli Dergi)
ABSTRACT Objective: The new coronavirus pandemic and the medical difficulties it brings with it also complicates the management of patients in emergency departments due to the limitations it creates in doctor-patient communication. Methods: This study consists of the patients who applied to the Emergency COVID-19 outpatient clinic of Manisa Merkezefendi State Hospital between 15 March 2022 and 15 July 2022 with symptoms such as fever, sore throat, shortness of breath and diarrhea, and the discussions between the doctors who provide care for these patients Results: The mean age of the physicians participating in the study is 39.42 ± 9.7 years, 33 (50%) are male. The mean age of the patients constituting the study's target population is between 42.83 ± 15.75 years, and 34 (51.5%) are male. There was a statistically significant difference between the groups for the answers given to the questions 'Inability to understand what was said due to the mask' and 'The use of masks limiting facial expression' (p < 0.05). Discussion: Pandemic and the limited pathological communication obligation create a constant perception of justification for the events. Conclusion: The pandemic might form an unhealthy sense of entitlement in doctor-patient communication due to the Rashomon effect. KEY WORDS communication, COVID-19, emergency department, mask, rashomon effect