Akademik Veri Yönetim Sistemi
Erciyes Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, sa.50, ss.353-380, 2020 (Hakemli Dergi)
Artificial intelligence applications and robotic technologies, which are rapidly spreading and widely used
throughout the world, are discussed by different disciplines in the literature. The field of tourism draws
attention as one of the disciplines in which studies on these issues have been carried out in recent years. In
this context, robots come to the fore in the application areas of the tourism sector. However, it is known that
there are many artificial intelligence applications that are becoming widespread or likely to become
widespread day by day in the tourism sector. From this point of view, in this conceptual study, firstly artificial
intelligence applications and robotic technologies were evaluated, the development of these technologies was
revealed, then the current technologies used in the tourism and hospitality industry were examined, and as a
result, the future of these technologies in the tourism and hospitality industry was discussed. In this context,
it can be said that this study, in which the current situation is revealed and sector-experienced writers make
inferences for the future, is an important study that can contribute to the literature and industry practitioners.