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Bostancı B., Erdem N.
SOCIO-ECONOMIC PLANNING SCIENCES, vol.69, 2020 (SCI-Expanded)
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SOCIO-ECONOMIC PLANNING SCIENCES
Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, International Bibliography of Social Sciences, Business Source Elite, Business Source Premier, EconLit, Educational research abstracts (ERA), Geobase, INSPEC, Political Science Complete, Public Affairs Index, Social services abstracts, Sociological abstracts, Worldwide Political Science Abstracts
Municipality services, Citizen satisfaction, Fuzzy DEMATEL, Fuzzy TOPSIS, Geostatistical analysis, GROUP DECISION-MAKING, PERFORMANCE, DEMATEL, DELIVERY, TOPSIS, SETS
Erciyes University Affiliated:
Rapid developments in communication and information technologies in the world force local administrators to be more effective. For a local administrator to be elected again, satisfaction of citizens with the duties that need to be performed and the services provided is significant. In this study, citizen satisfaction with municipality services was measured using a questionnaire on a household level. It was aimed to develop a new approach in evaluation of municipal service quality.